At Traditional Woodworker, we want to ensure your complete satisfaction with our products, customer service and online catalog. The following section gives you more information on areas where we get questions on occasion. As always, just email or call if you would like to contact us directly.
Do you guarantee your products?
We certainly do. If you’re not happy, we’re not happy.
Our entire range of tools and supplies are guaranteed for a full 90 days from the purchase date. If you have received a faulty item, just return the item with a copy of your invoice to the address below. Please also include a note as to the nature of the problem. If upon inspection we determine that the item was faulty, we will notify the manufacturer immediately and credit you back right away. In the rare event you recieved a faulty item or there was an error on our part, we will reimburse you in full for the shipment back to us (at regular UPS Ground Rates) and pick up the tab for any re-shipments back to you. Be assured, we’ll make it right.
Do you accept Returns/Exchanges?
Sometimes you just need to make an exchange or decide you just don’t need a tool after all. No problem. We ask you to return any UNUSED tool within 90 days of purchase to the address below via UPS or Insured Parcel Post. Just return the item or items with a copy of the original invoice (noting your instructions for exchange or return). A reason for return or exchange is also appreciated.
Traditional Woodworker
1122 Commerce Drive
Richardson, Texas 75081
If you are simply changing your mind and the tool is UNUSED, we will be happy to credit you in full for the tool. If your tool was shipped under the Free Ship offer, a small fee of $7.95 will be deducted to cover the original shipment cost. We cannot take USED tools or bits in return unless the item was faulty as verified by us. Do provide an up-to-date daytime contact number or email on your return or exchange so we can reach you if needed.
What is this Free Shipping offer about?
At Traditional Woodworker, you get free shipping on every qualifying order over $75 within the Lower 48 States.
Are There Any other Offers?
Occasionally, we have various promotional offers in effect. Currently, we are offering "Free Shipping on Orders over $75". The Web Site will always contain the latest information on any offers in effect.
I have a question about a tool, who do I call?
Our customer service representatives can get you the answers you’re looking for. Just email us anytime at custserv@traditionalwoodworker.com or give us a ring a 1-800-509-0081 or 972-437-0081 during business hours and we’ll get back to you quickly. After hours, just leave a message with a convenient time to reach you and a representative will be back to you with an answer promptly.
Is ordering over your web site safe?
Ordering with our online catalog is completely encrypted, secure process using secure socket layering (SSL) technology. Your privacy and security are of utmost importance.
How long will my order take?
At Traditional Woodworker, we make every effort to ship your order the same day we receive it. Please note that orders received before 2 PM CST are shipped on the same business day in most cases. Since everyone needs a rest on occasion, we do not ship on weekends or standard bank holidays.
If you choose to ship by standard ground, the package typically takes from 5 to 7 business days generally to arrive after packing & shipping. You can also choose faster shipping options if you’re in a rush.
What if I don’t like to use credit cards?
Not a problem, a money order or check works just fine. Just mail in your money order or check and order form from the web site. Call us if you have questions or need assistance.
Are there other ways to order vs. the web?
Absolutely. The best way to do that is to request a free print catalog that has an order form. Then, you can call us to place an order on the phone with a credit card or you can mail in a check or money order. Businesses can fax in their PO’s. Payment is required prior to shipment on all orders unless you are a local, state or federal government entity.
Do you charge sales tax?
Only if we are shipping your order within the great state of Texas. Traditional Woodworker is based in the Dallas area and state law requires that we charge fellow residents 8.25% on your subtotal before shipping. With the current laws, there is no sales tax applied if shipping outside of Texas.
Do you ship outside the U.S.?
Sorry, at this point in time we do not.
If my question is not listed here, whom do I contact?
Please feel free to email us anytime at custserv@traditionalwoodworker.com, call us toll-free at Customer Service at
1-800-509-0081 or 972-437-0081. It’s best to call during our business hours from 8:30 AM CST to 5:30 PM CST. After hours, feel free to leave a message and we will get back to you at a time you designate as most convenient.
