At Traditional Woodworker, we want to ensure your complete satisfaction with our products, customer service and online catalog. The following section gives you more information on areas where we get questions on occasion. If you would like to contact us directly, we can be reached via e-mail at email@example.com or you can reach us toll free at 1-800-509-0081. You may also fax us at 972-480-0582.
Do you guarantee your products?
Our entire range of tools and supplies are guaranteed for a full 90 days from the purchase date. If you have received a faulty item, just return the item with a copy of your invoice to the address below. Please also include a note as to the nature of the problem. If upon inspection we determine that the item was faulty, we will notify the manufacturer immediately and credit you back right away. In the rare event you received a faulty item or there was an error on our part, we will reimburse you in full for the shipment back to us (at regular UPS Ground Rates) and pick up the tab for any re-shipments back to you.
How do you handle Back Orders?
A back ordered tool is automatically shipped and charged to the customer as soon as it is back in stock. This shipment is done at no additional ship charge to the customer. The customer may of course cancel an outstanding back order at any time prior to shipment by calling us at (800)509-0081 or by sending us an e-mail at firstname.lastname@example.org. If we receive no cancellation, the tool will ship automatically when back in stock. Contact us with any timing concerns on a back order. We are happy to let you know when the restock shipment is expected.
Please note that PayPal orders are fully charged at the time you place the order (including back-orders) due to Paypal's structure.
Do you accept Returns/Exchanges?
Sometimes you just need to make an exchange or decide you just don’t need a tool after all. No problem. We ask you to return any UNUSED tool within 90 days of purchase to the address below via UPS Ground or Insured Parcel Post. Just return the item or items with a copy of the original invoice (noting your instructions for exchange or return). A reason for return or exchange is also appreciated. If you are simply changing your mind and the tool is UNUSED, we will be happy to credit you in full for the tool. We cannot take USED tools or bits in return unless the item was faulty as verified by us. Do provide an up-to-date daytime contact number or email on your return or exchange so we can reach you if needed.
1751 International Parkway, Suite 119
Richardson, Texas 75081
I have a question about a tool, who do I call?
Our customer service representatives can get you the answers you’re looking for. Just email us anytime at email@example.com or give us a ring a 1-800-509-0081 during business hours and we’ll get back to you quickly. After hours, just leave a message with a convenient time to reach you and a representative will be back to you with an answer promptly.
Is ordering over your web site safe?
Ordering with our online catalog is completely encrypted, secure process using secure socket layering (SSL) technology. Purchases on our website are guaranteed by buySAFE. Your privacy and security are of utmost importance to us.
How long will my order take?
At Traditional Woodworker, we make every effort to ship your order the same day we receive it. Please note that orders received before 1 PM CST are shipped on the same business day in most cases. Since everyone needs a rest on occasion, we do not ship on weekends or standard bank holidays.
If you choose to ship by STANDARD Shipping, the package typically takes from 5 to 7 business days (going to the lower 48 States) generally to arrive after packing & shipping. You can also choose faster shipping options if you’re in a rush.
What if I don’t like to use credit cards?
Not a problem, a money order or check works just fine. Just mail in your money order or check and order form from the web site or just write us a note and list your items. Call us if you have questions or need assistance.
Are there other ways to order vs. the web?
Absolutely. The best way to do that is to request a free print catalog that has an order form. Then, you can call us to place an order on the phone with a credit card or you can mail in a check or money order. Businesses can fax in their PO’s. Payment is required prior to shipment on all orders unless you are a local, state or federal government entity.
Do you charge sales tax?
Only if we are shipping your order within the great state of Texas. Traditional Woodworker is based in the Dallas area and state law requires that we charge fellow residents 8.25% on your order total including shipping charges. With the current laws, there is no sales tax applied if shipping outside of Texas.
I'm in Dallas on business, can I stop by?
As a working warehouse, we are really busy shipping orders all over the country quickly. So we do not have a showroom at this time. We are happy to help you out.
If you would like to pick something out online and then note in the comment box that you are coming by we can arrange that package for you and remove the shipping cost. Give us an hour or two to prep your order.
Plan on coming by during business hours Monday through Friday 9am to 4pm CST. Closed on weekends as we need to rest our feet a bit after packing all those orders!
Do you ship outside the U.S.?
Currently, we do not ship outside the U.S.
If my question is not listed here, whom do I contact?
Please feel free to email us anytime at firstname.lastname@example.org, call us toll-free at Customer Service at
1-800-509-0081. It’s best to call during our business hours from 9:00 AM CST to 4:00 PM CST. After hours, feel free to leave a message and we will get back to you at a time you designate as most convenient.